Cater+Event Schedule 2027

In an industry defined by precision and pace, true leadership extends beyond skill — it lives in the stories, emotions, and identities that shape every service moment. This session explores how emotional intelligence and narrative practice can strengthen team culture, improve retention, and elevate the guest experience.

Drawing from Chef’s background as a culinary educator and trades professional, this session blends experiential learning theory with real-world catering and kitchen leadership. Attendees will discover how to use storytelling as a leadership tool — connecting individual purpose to organizational values, transforming daily operations into shared narratives of pride and excellence.

Through reflection, dialogue, and practical examples, participants will leave with actionable strategies for embedding empathy, resilience, and cultural identity into their training and leadership practices. “The Soul of Service” offers a transformative framework that equips leaders to move beyond management, cultivating kitchens that are emotionally intelligent, story-driven, and united by purpose.